Frequently asked questions

We accept Visa & MasterCard. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.
Yes, debit cards with a Visa or MasterCard logo are accepted.
Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you’ve verified that the address matches, please contact us via our CONTACT FORM
Verify that you entered the promotion code number exactly as shown, without spaces. Additionally, verify the date you are using the promotion code falls into the applicable date range. Once these are confirmed, if the problem persists, please contact us via our CONTACT FORM
Orders will be processed and shipped within 1-2 days, shipping times vary depending on your location but will generally arrive within 3-5 working days.
A tracking code will be supplied in your shipping notification and will by trackable via Australia Post.
No, Hydro Flask AU is not able to ship to addresses outside of Australia.
Yes indeed, orders over $100 receive free shipping.

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