FAQ

Do you offer Afterpay or Zip Pay?

Unfortunately we do not offer these as payment methods.

We accept Visa & MasterCard. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.

 

Need an o-ring seal for you coffee cup lid or wide mouth flex cap lid?

Please fill out the warranty page with your shipping details and we'll send you out a replacement.  https://hydroflask.com.au/pages/warranty

 

Out of stock of an item you really want?

Please use->  https://hydroflask.com.au/a/storelocator to check if a retailer near you has what you want.

 

How long will it take for my order to arrive?

We ask for two business days to process and ship your order. You will receive a shipping notification with a tracking number once your order leaves our warehouse. We use Australia post and your order ships from North Wollongong NSW 2500. Please check the Australia Post website for delivery estimates.

 

Can I get items available on the US site?

At the moment we can only offer what is available on our site. We hope to be able to expand our product range in the future.

 

Can I pre-order?

We are do not offer pre-orders. We'll let you know when we re-stock.
but popular colours sell out fast so you gotta be quick!

 

I want to personalize my bottle can you do that?

We do not have the facility to personalize individual bottles.