FAQ

Do you offer Afterpay or Zip Pay?

Unfortunately we do not offer these as payment methods.

We accept Visa & MasterCard. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.

 

Need an o-ring seal for you coffee cup lid or wide mouth flex cap lid?

Please fill out the warranty page with your shipping details and we'll send you out a replacement.  https://hydroflask.com.au/pages/warranty

 

Out of stock of an item you really want?

Please use->  https://hydroflask.com.au/a/storelocator to check if a retailer near you has what you want.

 

How long will it take for my order to arrive?

We ask for two business days to process and ship your order. You will receive a shipping notification with a tracking number once your order leaves our warehouse. We use Australia post and your order ships from North Wollongong NSW 2500. Please check the Australia Post website for delivery estimates.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/